Turbo Monkey AI Missed Calls
Nobody leaves a voicemail anymore. They call the next shop.
Owners app
You want a person answering the phone. Everybody does. But it rings at 11:40 on a Saturday with three cars on lifts and two people at the counter, and nobody is getting to it. Voicemail doesn't save that call. Most people won't leave one, they just dial the next shop. So send it to an AI receptionist instead: it picks up, gets the name, the vehicle and what's wrong, and drops that caller onto a callback list your advisors are all working off of.
What it does
The receptionist answers what nobody got to, takes the details off the caller, and writes the call up — who called, their number, and a line on what they wanted. Nothing is left for somebody to remember later.
Every one of those calls lands on one list, and it's the same list for everybody. You mark a call resolved, waiting on the customer, or still needing a response, and leave a note on it. The next advisor who opens it sees your mark and your note. That's how two or three people work the callbacks at the same time without ringing the same customer twice.
The tile on the dashboard hub carries four numbers for the week: how many need a callback, how many are waiting on the customer, how many got resolved, and the total that came in. Under them is the recent-call list itself, each row with its time, its length and how the caller sounded. The counts come from that same list, so the tile and the rows under it always match.
Open expands the whole thing to the full Shopmonkey window, with a back arrow to the grid, and the same page is one click away from the left rail. You work the callbacks in the tab the work orders are already in.
The tile reads from an address you set, so it points at whatever is answering your phone. If it can't reach that feed, it shows dashes, says so, and offers Retry. It never shows a zero it didn't get from the service.
Why it matters to a shop
Voicemail has been dead for years and the phone still rolls to it. People don't leave them, and shops don't check them. A missed call with nothing on the other end is a job you never found out you lost, because it never became a repair order and so it's nowhere in Shopmonkey. The number that costs money is how many callers are still waiting on you, and almost no shop has it.
The double-call is the other half of it. Two advisors, one pile of people to ring back, and no shared state: either the same customer gets called twice or everybody assumes the other guy has it and nobody calls at all. The marks and the notes live on the call itself rather than in somebody's head, so the list stays straight with three people working it.
Sitting on the hub next to the overhead and the hours, it gets read first thing in the morning along with everything else, instead of in a phone-system dashboard nobody opens.
A closer look
Inside AI Missed Calls.
Real screens from the AI Voice Agent dashboard, plus the tile inside Shopmonkey, shot against Westbrook Auto Works, a made-up shop. Every caller, advisor, vehicle and number in them is invented.
One call, written up and marked.
This is what the receptionist hands you. When they called, how long it ran, how the caller sounded, the number that rang and the number to call back, and a line on what they wanted. Under it, three buttons for where the call stands and a note box. Brian called Linda back at 2:40, got voicemail, and wrote it down, so whoever opens this next doesn't ring her again.
The list everybody works off of.
Four calls in a row on the same list. Two still need a response, one is waiting on the customer, one is done. The two with notes were handled by two different people, and each of them can see what the other did without asking.
Three calls, one click.
Check a few calls and a bar comes up over the list. Pick a status and apply it to all of them, or delete them. Here three are checked and Waiting For Customer Response is picked but hasn't been applied.
The same calls, on the hub.
Inside Shopmonkey, the tile on the dashboard hub carries the week's counts with the recent calls under them. Open takes you to the full page.
In detail
What ships today.
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Voicemail off, receptionist on
The calls you can't get to go somewhere that actually picks up and gets the details, instead of a mailbox the caller hangs up on.
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One list, several advisors
Resolved, waiting, needs-response and the note all live on the call. Everybody working callbacks sees the same state, so nobody gets called back twice.
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Four counts and the calls behind them
Need callback, waiting on the customer, resolved and total for the week, with the recent-call list right underneath.
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Triage without leaving Shopmonkey
Set a call to resolved, waiting or needs-response and write a note on it, full-size inside the Shopmonkey window.
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Honest when the feed is down
Dashes, an unavailable note and a Retry button. A tile that can't reach its feed never shows a stale or made-up number.
Put AI Missed Calls in your own Shopmonkey.
Two minutes to install, once per computer. Nothing to migrate.